Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by Rasnaya. Throughout the site, the terms “we”, “us” and “our” refer to Rasnaya.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service. Please read these Terms carefully before using our website or placing an order.
1. ONLINE STORE TERMS
By using our website, you confirm that you are legally able to enter into a binding agreement in your country or place of residence.
You may not use our products or services for any illegal or unauthorised purpose.
2. PRODUCTS AND SERVICES
We make every reasonable effort to display our products, descriptions, colours, images and prices as accurately as possible.
However, colours and appearance may vary slightly depending on your device or screen.
We reserve the right to modify or discontinue products, services or prices at any time.
3. ORDERS
We reserve the right to refuse or cancel an order where necessary, including in cases of suspected fraud, incorrect pricing, product availability issues or incorrect order information.
You are responsible for providing accurate billing, shipping and contact information when placing an order.
4. PRICES AND PAYMENT
All prices displayed on our website are shown in the applicable store currency.
Payment must be successfully completed before an order can be processed.
Available payment methods will be displayed during checkout.
5. SHIPPING AND DELIVERY
Orders are typically processed within 1–3 business days.
Estimated delivery is typically 4–9 business days after processing. Delivery times are estimates and may vary depending on destination, courier, public holidays or circumstances outside our control.
Free shipping is available on qualifying orders of £30 or more.
For full details, please see our Shipping Policy.
6. RETURNS AND REFUNDS
We offer eligible customers the option to request a return within 30 days of receiving their order.
Items must meet the conditions stated in our Return and Refund Policy.
Certain products may be excluded from returns for hygiene, safety, personalised-item or other applicable reasons.
Please see our Return and Refund Policy for full details.
7. PRODUCT AVAILABILITY
Products may be available in limited quantities and availability may change without notice.
If an item becomes unavailable after an order has been placed, we will contact you and provide an appropriate solution.
8. ACCURACY OF INFORMATION
We make reasonable efforts to ensure information on our website is accurate and up to date.
Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping or availability.
We reserve the right to correct such errors where appropriate.
9. THIRD-PARTY SERVICES
Our website may use or provide access to services operated by third parties, including payment providers and delivery companies.
Your use of third-party services may also be subject to their own terms and policies.
10. PERSONAL INFORMATION
Your submission and use of personal information through our website is governed by our Privacy Policy.
11. PROHIBITED USES
You may not use our website:
• For unlawful or fraudulent purposes.
• To violate applicable laws or regulations.
• To infringe intellectual property rights.
• To transmit malicious code, viruses or harmful material.
• To interfere with the security or operation of our website.
• To provide false or misleading information.
12. DISCLAIMER
We aim to provide accurate and reliable services, but we cannot guarantee that our website will always operate without interruption or error.
Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded under applicable law.
13. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Rasnaya will not be liable for indirect or consequential losses resulting from the use of our website or services.
Nothing in these Terms limits liability where doing so would be unlawful.
14. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The latest version will be available on our website. Continued use of our website after changes are published constitutes acceptance of the updated Terms where permitted by law.
15. GOVERNING LAW
These Terms of Service are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to you.
16. CONTACT INFORMATION
If you have questions about these Terms of Service, your order or our services, please contact us:
Rasnaya
Email: support.rasnaya@gmail.com
You can also contact us through the Contact Us page on our website.