Refund policy

 

30-Day Return Policy

At Rasnaya, we want you to shop with confidence. You may request a return within 30 days of receiving your order.

Return Eligibility: Items must be unused, unworn, in their original condition and, where applicable, with original packaging and tags.

Damaged or Incorrect Items: If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can resolve the issue.

Return Process: To request a return, please contact our customer support team before sending any item back. We will provide the appropriate return instructions.

Refunds: Once your returned item has been received and inspected, approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Certain items may not be eligible for return for hygiene, safety, personalised-item, or other applicable reasons.

For any questions about a return or refund, please contact us through our Contact Us page.